It is the responsibility of the patient to contact the surgery for test results. We request that patients telephone the surgery in person for their results after 11am when the telephone lines are less busy and staff have more time to help.
Please allow at least FOUR working days before ringing the surgery for your test results NB some tests take longer, 7 to 10 days.
As receptionists are not clinically trained, they are only able to pass on the doctor’s comments on a test result. Any queries will be referred to the doctor.
Under confidentiality guidelines, results can only be given directly to the patient, and not a third party (even husband and wife), unless the patient is a child under 14 years, or written consent has been given.
Text messages can be sent informing you of your test results.
Please make sure reception have your correct mobile number.